Sorry that this will not be particularly detailed as I wish to sum things up as quickly as possible. I have been a user of skype for years now and I have seen the quality of the application lower over the years (although this is my opinion so if you disagree
that's fine). I had only recently merged microsoft with my skype account, which I find a displeasing thing to do to begin with, so sorry if some of these are no longer there as they were before. Otherwise the first thing that happens to come to mind is the
removal of contacts, which has been a rather ineffective process at times. I go to the contact, hit the remove contact, only to have them reappear moments later in my 'pending contact requests' despite the fact the person had not issued another contact request.
The only way to remove this is to annoyingly, scroll back to the very beginning from the first time I added the contact and click 'no' on the original contact request which is a waste of time. My older contacts, whom have been around long before the update
I'm not even capable of doing this for, since when I scroll back the chat history cuts off at a certain point (which is rather displeasing as well) which leads me to resorting to the 'block' feature, which I prefer not to have to impose. Rather, it would be
better that when I hit 'remove contact' that would relatively be it. In case it was a mistake, the conversation with that person could still remain in my 'recent history' but should not appear as a contact nor in my pending contact list.
Secondly, chat history. While chat history being removed beyond a certain point is inconvenient and annoying it is understandable that this is likely to occur with the constant, updating of the application. On the other hand, when scrolling back through
chat history I notice that certain dates and months are enclosed, it will read something along the lines of 'May 24th-April 30th' or such when I can see the chat history before those dates and after those dates just fine. I find it rather inconvenient when
searching back through chat history to begin with only to come across this bracket, in which often the information I'm looking for is hidden within those dates which are collapsed and need to be clicked on in order to be accessed. If there is an option to
turn this off, or fiddle with the settings to disable this feature, or more effectively enable or disable it it so that it puts every month in brackets or not at all, instead of what it appears to be doing by putting certain dates in hidden brackets at random,
that would be helpful.
Lastly is the android application, which updated perhaps less than a week ago. I feel as if this update has not been effective to adding to the application but rather rendering it worse than before and I have yet to find a particular aspect of it pleasing
or helpful over the other as of this moment. The first issue I had with the update, is that it took me a ridicolous amount of time just to figure out where the 'sign out' option was. As it was not behind a menu screen I could easily bring up by hitting a menu
or, easily visible in the application. One instead has to click on their profile icon from the main screen, then hit the gear wheel for settings, and scroll all the way down to the very bottom to find 'sign out' at last. This process seems to be an immense
design flaw, as one does not know intuitively nor would immediately assume to take this course of action to sign out. In the previous version, one only had to hit the menu option and 'sign out' would appear on the side with ease instead of having to scroll
through three different screens to find it at all. Secondly for the adroid application is the managing of contacts and conversations to talk to people. There is a major flaw, in that I can not immediately tell who is offline and who is not. There is no longer
a 'green' indicator next to the name to say whether the person is online, offline, busy, or away. This leads to me, as the user being inconvenienced in having to check if a person is online by going through dozens of contacts individually, clicking on the
contacts and then waiting a moment for the words 'is active now' above the conversation, which is rather inconvenient to have to do this for every contact if I wanted to know who was online and who was not and it's rather frustrating. Lastly, although this
isn't a complaint it feels skype, the phone application specifically is aiming towards being a social media program or website (not naming names, but plenty can probably come to mind) over that of being a communication application to converse with others,
instead of necessarily focusing on trends, or video posts, etc.. While I figure this could be good for some (I exclude myself in this case since I view skype more as a communication platform than a social media platform), if it doesn't interfere with the design
of trying to communicate, message others, use chat histories, and remove contacts when necessary, etc. etc.
Anywho, that's what has been bothering me for a while now in a more effective manner. I wished to get it off my chest and promised others I would do so. Thank you for going through this, and thanks for keeping the application around and functioning in the
first place.