I own 6 windows phones. 2-950XL's, both dual sims and 4-1520's. For the past 2 weeks Hey Cortana on my wife's 950xl is no longer working correctly and neither is my son's. It no longer responds to his or her voice only. It only responds to whoever says hey Cortana. I can't get the app to even let me change from anyone to him or her specifically. Also, it is very slow. When she asks that it send a text to a specific person it will bring up the person from the contact list occasionally but always very slow. Then, when it asks them what it would like to say, it only seems to catch the last 5 or 6 words of the dictated message.
Up until the last couple of weeks they worked perfectly. I've done soft resets and updates to no avail. It just doesn't work. On all the 1520's everything works great. I need some help and can't see anything on the forums that addresses this issue. I'm in California and am an AT&T subscriber who bought both the phones from the AT&T store.
When I bring up messaging directly without Cortana and dictate the phones hear everything I'm saying perfectly.
This is very annoying since we are running a medical business and my wife, in particular, deals with patients and can no longer use her phone on the road with any confidence.
Any suggestions on what I can do?
I'm a windows guy but I'm getting pretty beat up about these phones.
Help
Thanks
Mike
