Hello, I recently was given a 3 month Xbox live membership as a gift - but as I entered the code I was told that the "code was not yet active", and should "contact the merchant to activate the code".
The card also had another code for a Halo 'Feather Skull', in which didn't interest me - however after being told the card was not active I tried the code for the skull and it worked.
I was wondering why one code worked but the other didn't - and if there was a fix without asking the person to find the receipt (if they still have it).
Kind Regards!