I recently installed black cartridge on my HP Office Jet 3831 printer. When I tried to print, an error message - HP printer offline ( I am able to print Printer info details and can photocopy using the settings from the printer but cant print docs from
the PC) . Troubleshoot- did not solve!. Checked for driver update but latest driver installed - I was told. Scanned with HP Scan Doctor but no help. I uninstalled printer and re-installed. Test page did not print immediately but printed during re start of
Pc. But still printer appeared OFFLINE. Checked - it is definitely installed. I notice a critical update was installed 31st August this year. Pls help. My daughter needs to Print school work
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