I linked my monthly Skype credit (60 minutes) that come with my office 365 subscription to the Skype account that comes with my microsoft account. However, I already have a skype account and want the minutes credited to that one. So I disconnected the Skype account here:
https://stores.office.com/deactivateskype.aspx?ui=en-US&rs=en-US&ad=US&fromAR=1
This initially worked. Then I tried to connect to the Skype account which I have had for years. This apparently went wrong technically as I was still in some browser window logged into the Skype account that came with my microsoft account.
Unfortunaltely Microsoft only allows one deactivation.
Now I get the following error:
Please try again later. We’re sorry for the inconvenience.
I have spoken to Skype technical support, Microsoft Office technical support, Microsoft Accounts and billing. And Microsoft office teams refer me to Skype teams and vice versa. I have been ping ponged 8 times without a solution.
I have tried to do this from different devices, using different browsers, removed cookies, cleared caches as recommended by microsoft. But nothing works. I keep getting the error message above.
Microsoft customer service departments are not allowed to take the issue out of my hands and solve it together with colleagues from other departments. Their hands are tied by internal policies, resulting in the worst customer service experience I have had with any company in my life and I have been around for some time.
Can anyone help with this issue?