Hi. I'm sorry if i post this in the wrong place i dont know where it should go. I recently had a problem with my microsoft office 2013 home and student addition. I had it uninstalled from my pc so that i could install it on my new laptop 90 days later.
The installation to my laptop did not work properly and i had to reinstall. Once installation was done i had the option of using an internet connection to activate the product or telephonic assistance. Upon trying the internet option the product said that
i had exceeded the maximum amount installs. I then spoke to an online technician who asked for my product key and location and then said that my product key was blocked due to abuse and that there was nothing i could do to reslove the problem. I then went
to the first computer i had the product installed on first and then attempted to reinstall the product online to see if the product key was really blocked as the technician said the reinstall would not work but it worked perfectly. I then spoke to another
technician who solved the problem for me immediately and emailed me a case number (service request number). The first technician did not send me an email with a case number despite saying she would. Should i be worried? (I did make sure that during both sessions
of communication that the web address had https in the front). I just want to be sure.
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