The controller that came with my Xbox One S (5 months old) has been working fine with headphones. Last week the audio output suddenly quit.
One day it worked fine, the next day it acts like the controller does not have audio capability.
Here are the steps I have tried:
- Tried multiple headphones/gaming headsets. Also tried them on other devises to make sure the headphones were working correctly.
- Re-connected the controller via Bluetooth, no change.
- Trued the controller with a cable, no change.
- Re-started the Xbox including a hard-restart, still no audio on the controller.
- Tried the controller on another Xbox One, still no audio.
- Tried another controller on the initial Xbox One. It's audio worked (more on that later).
- Launched the Devices app (Settings/Devices & Accessories) and made sure the firmware version was up to date. It was.
- Removed the batters on the controller and plugged in the controller to the Xbox. Still no audio.
The Devices app had the Volume section grayed out, as if the controller does not have audio. See below for picture of the settings including the firmware version. I tried another controller on this Xbox within the Devices app and the Volume option was
not Grayed out and it's audio worked.
Since all other functions of the controller work and it is received very light use in the last 5 months (about 3-hours a week), and because there was no warning of an audio issue such as static or low volume, I believe the issue is a software issue.
Here is where it gets interesting:
So, we have another Xbox and it is using one of the Recon controllers (purchased in March). Within 4 days the Xbox One S's controller loosing audio, the Recon controller had the same exact issue. Now this second controller also has the Volume option grayed
out in the Devices app. Just like the first controller, this second one was working fine one day and did not work at all the second. ALl of the same steps has been run through this second one as well.
The odds of simultaneous cascading hardware issues occurring are much smaller than software issues.
The Xbox One S's controller (the original problem) has never been dropped, had never been plugged into the console before the testing and only uses safe batteries (usually Duracell). The Recon has been dropped a few times, but not in over a month and only
on carpet.
Below are screen captures of the Devices options for each Controller (OneS first, Recon second). Both are the same firmware and both are 1708 controllers.
Does anyone have any solutions for this?
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