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Question: Does Microsoft employees ever ask spontaneously that I have malware, "infectious software", adware, etc. that I need to remove under their directions?

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I just got a call from someone with an Indian accent, claiming he was Microsoft. He was telling me that I have "malicious infectious software" in my computer (Although there are actually 4 computers and I'm in my family restaurant when this call came up). He was also telling me that he needed to tell me a step-by-step procedure on how to remove them. I am suspicious about that call. First off, I have an antivirus program (McAfee) and a utility program (Glary Utilities 5) in my computers and they are on automatic scheduling.  Also, I never asked Microsoft about any issues. The call just came up randomly. My only guess on how he "knew" I had any issues in my computer was that I did allow my computer to send reports to Microsoft, but I don't think that warrants Microsoft to just alarm me all of a sudden about any threats. I'm pretty sure those reports are for the programmers to have data on how to improve and update their programs. And finally, aren't they intruding me if they're calling a family business?

Anyway, at that point, I was getting really suspicious so I hung up. Then, he called back telling me why did I hang up on him. I HAVE to follow his "directions." Just, what??? What is going on? Who is he? And is he really Microsoft?


Error reopening downloaded notebook

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I needed to free up space in my onedrive, so I downloaded everything including my onenote to my PC.  It saved as a zip file in my downloads, then I deleted everything in onenote.  When trying to open and restore the zipped files I get the error "! An unknown error occurred when opening this section."  All of the preloaded  sample files are there and will open, but my files will not.  When my other devices synced, the files were all deleted on them as well.

How can I retrieve my files.  It appears that they are there because the file size shows 9.36 MB.

Thanks

Jim

Hello. Wondering If I can recover quarantined files from a reset.

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Hi guys, Wondering if I can recover quarntined desktop files, especiallly from a reset from 10 to 8 on windows. Presently back to win.10 Thanks so much.

Проблема при загрузке.

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WIN 10 загружается только со второго или с третьего раза (просто отключает питание и не грузится). Причем галку с быстрого запуска уже снял (до обновления помогало). В чем может быть проблемма?

Outlook 2016 Client Keeps Receiving Duplicate Emails

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I connected my client with qq.com mailbox using IMAP. But for two days, it keeps duplicating everything. even if I delete, later they re-appear. Any one knows what the problem is?

I'm using Outlook for Mac 15.34(170515).

关于OUTLOOK2010中搜索时下拉框显示时间问题

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Microsoft技术员,你好!

    我是OUTLOOK正版用户,应领导要求,在OUTLOOK2010中搜索时,要求延长自动弹出的下拉框显示时间,我该如何修改?

    下面我描述一下具体细节:

    在OUTLOOK2010打开时,在收件箱中点击搜索框或Ctrl+E,输入字符串“aa”,会自动弹出下拉框,显示:关键字:aa;发件人:aa;主题:aa;领导要求延长弹出下拉框的显示时间。

    请告知我如何修改。

以上

2017-06-08

speaker is on mute

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hello, so I just bought a surface pro 3 and I noticed the sound or speaker tool has the x on it meaning its on mute so I clicked on it to get it off mute and it says troubleshooting can't detect problem.  Can anyone help me I'm not the brightest when it comes to technology!

Also, my windows 10 wouldn't update idk what's up with that :(

How to uninstall Scribd

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While working on my Weebly site, I inadvertently installed Scribed in order to post a pdf document. No one can download my pdf's and I can't find the blasted app in my system to uninstall it. Help! I have Windows 10.

trouble changing name as it appears when people receive my email

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Hello, I opened a business email and am trying to change the display name to my shop's name but instead it keeps showing my first and last name. Every time I follow the instructions on the help page, it lets me click change but nothing comes up. 

Самопроизвольно выключается виндовс 10

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Стоит 1703 сборка виндовс 10 про на новом ноутбуке асер, процессор i5 7200, 8 gb RAM, Nvidia 950M. Недавно начались самопроизвольные выключения. Ноутбук новый, ничего пылью не засорено. Следил за процессором и нагрузкой сети- не поднимались выше 30%. В момент выключений никаких обновлений не было, равно как и не происходило скачивание обновлений. 

В чем проблема?

netflix app trouble

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my netflix app on my acer windows 8 laptop is launching the netlfix in red letters against black background, yet stays in pending screen and or shuts off and closes itself. i have uninstalled re-downloaded restarted and launched it again with the same reslut. i dowloaded microsoft silver light rebooted and it did the same thing. there are complaints on the app itself from the windows store that other users re experiencing same or similar issues. what else could be done.

Frozen page

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I have a page in outlook email that has frozen, it has content I don't want to loose, is there a way to recover the said content and page?

微软手机640XL自动介入飞行状态自动开机关机频繁不停止

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微软手机640XL
问题如下 手机 自动介入飞行状态
触碰任何 手机会自动开机关机频繁不停止

Where do I get MSVCP140.dll and VCRUNTIME.dll

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I got the following 2 messages :
The execution code cannot proceed because MSVCP140.dll was not found. (repeated once).
and
The execution code cannot proceed because VCRUNTIME.dll was not found. (also repeated once).

How do I get them into my computer?

Update causing open windows to minimize

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Ever since the latest update, my screen will randomly reset to the start screen. It is happening with Firefox, Word and Outlook. This is a 6 month old Dell laptop that came with Windows 10.

ROBO LICENCIA PERMANENTE OFFICE 2016

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Hola!!!! 

Necesito saber cómo puedo recuperar mi licencia de Office Hogay y estudiantes 2016  instalada en mi lap top. Fue robada hace 1 mes y me encantaría poder desactivar mi licencia de ese ordenador y poder recuperarla para cuando vuelva a adquirir una nueva. Volver a instalarla. ¿Sabes cómo?? 

web sight history

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I have 6 programs running in web site history - how do I delete them?

Sharepoint List View & Calendar

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I have created a list view of contracts and calendar where the list view were designed to have and alert and recurring reminder on the calendar.  At this moment, I can only link the calendar with my own outlook.  How do I make the calendar to link with multiple outlook?

Delete Birthday Calendar from Outlook.com

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I installed my Outlook.com account in Outlook 2013 (Exchange Account).  In Outlook 2013 2 calendars are present - my event calendar and a birthday calendar.  I don't want the birthday calendar and I can right click on it and delete it but it comes back every time I change screens.

Is there any way too permanently delete the birthday calendar?

File Explorer - Quick Access unpinned folders.. cant get rid of them.

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How can i get File Explorer to only show the pinned folders in quick access.

I remove the others and then another one that isn't pinned just pops up. i want the unpinned gone.

Why do the other folders show below the pinned ones in quick access. How do i get rid of those permanently?

i dont want them there.

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