Hi all, Ive been researching the issue with paperport failing to load, as i am having issues with it, and couldnt find the answer on NUance / Windows help pages.
Apparently its an undocumented compatibility issue between Nuance PPT and Firefox believe it or not ... not W10 - you need to make a minor amendment to your registry entry removing Mozilla Firefox as browser se;ection in paperport user settings, and replace with IE or Edge etc
Here is an article - I faffed around installing, uninstalling etc, cleaning registry, doing it all again ... and again, and then found this earlier -IT WORKED!!!!
https://www.experts-exchange.com/articles/32441/What-to-do-when-PaperPort-crashes-hangs-or-fails-to-start-popular-fix-for-Mozilla-Firefox-users.html
extract:
PaperPort has the following key in the registry:
HKEY_CURRENT_USER\Software\ScanSoft\PaperPort\PaperPort User Preferences
It contains many values (fields), one of which is BrowserSelected (a string, i.e., REG_SZ). What Andrea reported is this: when the data inBrowserSelected is Mozilla Firefox, PaperPort crashes! He changedMozilla Firefox to Internet Explorer and PaperPort no longer crashed! We exchanged several posts there and discovered that any data inBrowserSelected other than Mozilla Firefox will cause PaperPort to open properly. It doesn't even have to be an actual browser name — e.g., it can be
xxx.
hope it works for you too :)