I bought a Microsoft Designer keyboard and mouse about a month ago.
I have been consistently facing a problem where out of a sudden the keyboard and/or mouse is not functioning. When I open the bluetooth page, the one which is functioning will show “connected”, while the one not functioning will show “paired”. Can someone explain to me why this occur?
I tried changing the batteries for the keyboard which is not functioning and re-pairing and apparently it managed to be connected and function again. But for me, I don’t think it makes sense as I just changed the batteries 2 weeks ago.
By the way, there were 4 Duracell batteries in the box when I purchased the keyboard. One of the batteries in my keyboard leaked which somehow “melted” the surface of my keyboard. I am not sure if the keyboard not functioning error is related to the above issue.
In addition, when I turn on my computer, there is always a message showing “keyboard error”, but when I tried using it, it is functioning. How to solve this issue?