This is ABSOLUTELY INFURIATING!
I am using Microsoft Word 2016 Version 15.18 for mac.
6th time this has happened to me. WEEKS worth of work lost.
After hours and hours of work, (and during the work, I constantly saved the document), I was trying to exit Word. It said I had documents that needed reviewing of changes before shutting down. I reviewed the changes and saved the documents. One wouldn't save, the "Save As" option was all greyed out. I had already saved it a million times, had the program set to create a backup copy immediately and autosave every five minutes, so I thought it should be fine..
So I just closed the program. You would think at least some of my work would be saved! When I go to reopen the document, it is ZERO bytes and there is no text.
This document was saved in my iCloud Drive folder on my desktop. All other documents like this, seemed to have properly created the backup copy immediately.There was NO BACKUP copy created for this one.
I have tried opening and repair, open and recover text.
I have checked:
~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/
and
~/Library/Containers/com.microsoft.Word/Data/Documents
I have autosave set to every five minutes and I had create a backup copy immediately checked in my preferences. No backup copy was created. I saved it multiple times while working and all versions of this document are blank!!!
There was a weird glitch when I went to close word, it asked me if I want to review changes, and then suddenly, the document I was JUST working on is blank.
The version in AutoRecovery was also blank and so was the both copies in the Library folders. I save my documents on my iCloud Drive folder. They are also blank in there.
Last time this happened a few months ago, I had to start from scratch. Looks like I will again! HOW CAN I EVERY TRUST THIS APPLICATION AGAIN?!!??
When I called support, they had know idea what could have happened. In fact, they thought it was my fault and I didn't save it. Awful customer service. Nothing they can do. Well there is a BAD glitch in this software. I do not recommend anyone using it, all the "backup" methods failed me.
If anyone has anymore suggestions, I would deeply appreciate it. This is totally unacceptable.