Hello.
Working with Xbox Support today tried to resolve a problem with the System Time resetting each boot-up on my Xbox One.
Rep had me RESET the Xbox One console to factory defaults. Even though I selected the option to "Keep all games and apps", after completing the procedure I had lost TEN DAYS WORTH OF SAVED GAMES!! The saved games were for Witcher 3 - Wild Hunt.
My Geralt went from a Level 33 (almost ready for Mastercraft gear) back down to a Level 20! It is VERY FRUSTRATING!
Does anyone know how to recover the saved games - or are they gone forever? With the Xbox 360 I could - and did - periodically backup my saved games to USB flash drive. I guess that is no longer possible with the Xbox One?
Thanks,
Very Frustrated