Overview
My client uses Skype for Business within their organisation. As a contractor, I have been using Skype for Business' web plugin to join conference calls for the last couple of years (since the service upgraded from the Skype Meetings App).
In a recent Apple Store visit, my MacBook OS was reinstalled. Since this happened, when on calls through the Skype for Business web plugin I am seeing a black screen instead of any screen sharing activity. I have attempted to fix this using the workaround steps from https://support.microsoft.com/en-gb/help/4045585/black-screen-during-desktop-sharing-in-skype-for-business-or-lync-web but the "May 2017 update for Skype for Business Server 2015" that needs to be installed is an .exe file, which cannot be installed on a MacBook.
Steps to reproduce
- Receive invitation to meeting through company Skype
- Select link "Trouble Joining? Try Skype Web App<
URL REDACTED>" - Select 'Join the meeting'*
- Call works fine
- Colleague shares their screen
- Only a black screen is shown instead of their screen share
*Please note that I have removed/reinstalled the 'Skype for Business Web App plug-in' several times and this has not fixed the issue either.
Please let me know if there is a workaround or fix for this issue as we are currently having to use Skype for Businessplus Google Hangouts for me to be able to see the screen + still have call/screen recording.