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No signal when someome is trying to contact me

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I have had this trouble before and after I reset it worked for a short while then stopped.  Now if I go to reset it deletes the skype button and I have to reload.   When is this problem going to be sorted once and for all.  It is most annoying that people have to send a text message to my mobile when they wish to contact me, otherwise I have to sit in front of the computer.

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