I created an account for my son so he could keep in touch with friend after leaving Elementary school. He's shared his email address with friends, but before showing him how to access his account and connect, I forget the password.
I tried doing a reset through the form provided by Licrosoft, but as he has not yet sent any emails from the account, I have a message saying I'm not providing enough information in order to be entitle for the reset. The form does not allow me to say no email has been sent either, nor takes into account emails that have been sent to the account (which I suppose is logical).
My son's account is in my "family" of my own Microsoft account, but there is no reset option there, as far as I'm aware - and this does not seem to entitle me for a reset either.
Any ideas? - Thank you!