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Visibility of other party in Skype call

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Hi, 

After this new skype update, I am having trouble seeing other people during the skype call. When someone calls through, I am able to receive the call and open it but afterwards when the call starts, I am only about to see their initials and not their faces. I can only see other people when I minimize skype and have that small screen. When I reopen skype, it changes back to a blue screen with their initials as if they have not turned on their camera (even though they have). 

Can anyone kindly help me with this issue? Thank you. 


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