Microsoft needs to fix this: Windows 10 persistently changes the keyboard setting to "UK keyboard" (incorrect), and the fix only lasts till the next reboot.
PROBLEM: KEYBOARD LAYOUT PERSISTENTLY REVERTS TO WRONG SETTING (UK)
Installation of Windows 10 (from 8.1) created a problem that recurs every time the computer is rebooted: mykeyboard layout setting is altered from the correct US (Dell) keyboard mapping to the incorrect UK keyboard.
SYMPTOMS
These are the symptoms: typing the AT key gives “ ; typing the DOUBLE QUOTE KEY gives @ ; and typing the HATCH/HASH KEY gives £. These settings are for a UK keyboard.
SYSTEM DETAILS:
THE FIX THAT ONLY WORKS UNTIL I REBOOT.
Press and hold the WINDOWS KEY and while doing so press the SPACE KEYS. This brings up a green and black menu of three items
The green item is the one that is selected, but note that pressing the WINDOWS and SPACE KEYS TOGETHER actually CHANGES the setting to the next one down the list, so you need to do this three times to toggle back to the setting you were on before you hit Windows+Space.
None of these settings is correct for my situation [English (Australian); US keyboard], but I can live with the top one (US English/US Keyboard). I’ve just now reselected the top item (having done that yesterday, and the day before, and every day before that ... ) and again it has fixed the above keyboard mapping, so typing AT gives @, Hatch # and “ “.
After rebooting the computer, the keyboard mapping problem always reappears:
AT gives "
HATCH/HASH gives £
DOUBLE QUOTE gives @
Please let me know how I can PERMANENTLY set the keyboard mapping to US, as there is no option apparent under "Settings". To get to Settings, hit the Windows icon at the bottom left of the screen (it is white in Edge and green in Google Chrome). Settings is the third item from the bottom. Under "Time and language" is "Region and language".
As you can see, Australian English is the default, but making the default US English actually does not fix the problem. By the way, the "Set as Default" and "Options" are hidden underneath "English (Australia)" and visible only when you select it, as in the above image. Pressing Options reveals
As you can see, no UK keyboard is even listed, so why does Windows 10 keep changing my setting back to UK keyboard?
I first tried to find a fix to this problem back in early Dec 2015: I reported the problem to Microsoft by phone, and the call lasting about an hour (including the technician having access online to my computer) did not provide a solution; his last attempt was the only one that even worked, and it worked only until the next reboot - so, although I have no idea what he did, it was probably exactly what I described above.
Three previous postings here have been (so far) a waste of time, as the supposed solutions provided by a variety of Microsoft Support Engineers were completely ineffective*, and none has bothered to follow up on my reports demonstrating that the "fixes" did not work.
Surely, somewhere, someone has come up with a proper solution to this problem. Many other users have reported it on the net, but I have not seen a workable solution described.
While I can hardly claim that this is a serious problem, it is irritating enough to be annoying, and for Microsoft not to be able to fix it in the long period since the OS was released, undermines Microsoft's credibility. Can we really rely on this operating system?
Ricky
*These replies appear to ALL be generalised "cut and paste" responses, inappropriate to the problem and always ineffective in solving it - sometimes because the procedure cannot even be done in Windows 10. As I said, follow-up is also inadequate. One wonders what knowledge, experience and qualifications these people actually have ... and whether some of them are even using Windows 10!