Hello, I am not sure if anyone can help me, but I am super frustrated now. I have tried to contact Microsoft 5 times and keep getting disconnected. I am unsure how it happened, I assume that it was an automatic update, but my HP Pavilion laptop is now
stuck on the blue screen that says it needs to restart and that it will restart, then it cycles to the HP screen and it says preparing for automatic repair. It keeps looping between these two screens, it has been like this for a week and I have tried everything
to fix it. I do not have any access to any other screens I can not try to go back to before the update, I am unable to start in safe mode, I can not do anything with a disc as my computer does not have a disc drive.... I really do not know what to do. I have
Windows 10 already so it wasn't because of an upgrade... If anyone has any ideas I would appreciate it, I have talked to 4 different people at Microsoft and we keep getting disconnected. I am not sure why they get a call back number because they never call
me back....
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