Hi,
speaking for a friend here who can't unlock his account even though he thinks he provided correct information.
Yesterday he was asked to provide information because his account seemed to be hijacked. He provided all the information required, at this day twice - but it seems he is not allowed inside.
He created his account in 1997, while he was in DC. He was serving in the Army and was sent around a lot, and maybe that's the trick.
He is in doubt about the security question "which country/region you was when you created the account?"
His home address was in DC, but at the time he was somewhere else in the world: may the registration process remember that?
Thanks in advance,
Lucio Pitocco