I have been trying to do this since Dec 2016 when someone tried to scam me. I got an email telling me I had a FB notification. When I went into the email there was a message superimposed over it telling me my FB account had been hacked
and to ring an 0800 number purporting to be MS Support. I phoned the number but was suspicious and terminated the call and shutdown my PC. I reported the incident to MS and gave them the 0800 phone number. They didn't give me any advice or tell me that anything
would happen as a result of my call to them. As a precaution I wanted to change the password for my email account, and I've since been told I should be doing this regularly anyway, but found that MS wouldn't allow me to do this. I got different messages when
I tried to change the password including code not recognised and technical problems with the service. I reported the matter to MS support but they just fobbed me off each time. I persisited and they eventually agreed they'd escalate the issue to the Product
Team and asked me to await contact from them. I've waited several weeks, and thought the delay was due to the holiday period, but no one has been in touch with me and I still can't change my password.I've been back on to MS Support today and I've now been told that my account is temporarily suspended yet my account is operating normally.They told me to read an article on suspended accounts but the link they sent doesn't work so I'm still no wiser. I suspect that MS has blocked me from changing my password after reporting the attempted scam to them, but they haven't had the courtesy
to tell me they were doing this, or to explain what steps I should take to get my account operating fully again. I've just been left 'high and dry'.Has anyone had this happen to them and were you able to reslove it?
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