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Lossof files

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Twelve months ago I purchased Office 365 This had various virus problems but after many hour  I resolved the problems The licence expired last week and before renewing I decided to see what files I needed to use However all the files were listed in but when I tried to view the files I got an error message saying the files could not be found. What is worse the appear to have been deleted from my document file Everything I had put on Word & Excel is now missing. I contacted MS help 7 times but they are unable to help. Everything was ok until they disconnected use of the programme when the licence finished Any help would be appreciated

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