Hi all,
I have an issue where the explorer.exe crashes whenever I right click file. I thought I had fixed this yesterday but the problem has come back today. It appears to be msvcrt.dll causing the problem.
I have run a chkdsk and sfc scan in command prompt but neither have identified the any issues.
I also ran a virus scan. It found a PUP yesterday and when i removed it everything seemed to be working fine until I turned my computer back on today. I have re-run all of these checks again but nothing has been flagged up.
I am out of ideas on what to do next!
Below is the event log:
MiniToolBox by Farbar Version: 17-06-2016
Ran by WRKSHOPMNG (administrator) on 25-01-2017 at 09:14:34
Running from "C:\Users\WRKSHOPMNG\Desktop"
Microsoft Windows 10 Home (X64)
Model: Inspiron 5559 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/25/2017 09:14:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 10.0.14393.479, time stamp: 0x58258a90
Faulting module name: msvcrt.dll, version: 7.0.14393.0, time stamp: 0x57899b47
Exception code: 0x40000015
Fault offset: 0x000000000000c2c2
Faulting process id: 0x3128
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5
Error: (01/25/2017 09:11:03 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-KRKATBI)
Description: Package Microsoft.Windows.Photos_16.1118.10000.0_x64__8wekyb3d8bbwe+App was terminated because it took too long to suspend.
Error: (01/25/2017 09:07:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 10.0.14393.479, time stamp: 0x58258a90
Faulting module name: msvcrt.dll, version: 7.0.14393.0, time stamp: 0x57899b47
Exception code: 0x40000015
Fault offset: 0x000000000000c2c2
Faulting process id: 0x21c0
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5
Error: (01/25/2017 09:06:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.14393.479, time stamp: 0x58258a90
Faulting module name: msvcrt.dll, version: 7.0.14393.0, time stamp: 0x57899b47
Exception code: 0x40000015
Fault offset: 0x000000000000c2c2
Faulting process id: 0x2388
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
Error: (01/25/2017 08:28:22 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-KRKATBI)
Description: Activation of app 2766ABDEV.TrelloWebApp_ajdhdj5v2h9vr!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (01/24/2017 08:40:25 AM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
Error: (01/24/2017 08:40:24 AM) (Source: DbxSvc) (User: )
Description: Filter Unload failed with: (-2145452013) The system could not find the filter specified.
Error: (01/23/2017 01:14:04 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#
Error: (01/23/2017 12:48:20 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
Error: (01/23/2017 10:18:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: RadeonSettings.exe, version: 10.1.1.1666, time stamp: 0x5844457b
Faulting module name: Qt5Gui.dll, version: 5.5.0.0, time stamp: 0x558c6cb7
Exception code: 0xc000041d
Fault offset: 0x000000000004fab0
Faulting process id: 0x2a64
Faulting application start time: 0xRadeonSettings.exe0
Faulting application path: RadeonSettings.exe1
Faulting module path: RadeonSettings.exe2
Report Id: RadeonSettings.exe3
Faulting package full name: RadeonSettings.exe4
Faulting package-relative application ID: RadeonSettings.exe5
System errors:
=============
Error: (01/25/2017 08:36:47 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.
Error: (01/25/2017 08:26:08 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (01/25/2017 08:25:47 AM) (Source: Microsoft-Windows-NDIS) (User: )
Description: Miniport Dell GigabitEthernet, {718F3506-53EB-48F2-B0B1-0950AE2DE891}, had event 73
Error: (01/24/2017 05:01:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (01/24/2017 08:36:46 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.
Error: (01/23/2017 04:52:44 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (01/23/2017 12:49:31 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Error: (01/23/2017 12:48:47 PM) (Source: Service Control Manager) (User: )
Description: The inFlowService service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.
Error: (01/23/2017 12:48:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the inFlowService service to connect.
Error: (01/23/2017 12:46:31 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
Microsoft Office Sessions:
=========================
Error: (01/25/2017 09:14:12 AM) (Source: Application Error)(User: )
Description: explorer.exe10.0.14393.47958258a90msvcrt.dll7.0.14393.057899b4740000015000000000000c2c2312801d276ea6de42be7C:\WINDOWS\explorer.exeC:\WINDOWS\System32\msvcrt.dll6f97c3c7-7f2b-4b0b-b825-565c0a3a2227
Error: (01/25/2017 09:11:03 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-KRKATBI)
Description: Microsoft.Windows.Photos_16.1118.10000.0_x64__8wekyb3d8bbwe+App
Error: (01/25/2017 09:07:18 AM) (Source: Application Error)(User: )
Description: explorer.exe10.0.14393.47958258a90msvcrt.dll7.0.14393.057899b4740000015000000000000c2c221c001d276ea63b02faaC:\WINDOWS\explorer.exeC:\WINDOWS\System32\msvcrt.dll93a8fe32-0833-4274-9ee2-04542623538a
Error: (01/25/2017 09:06:53 AM) (Source: Application Error)(User: )
Description: Explorer.EXE10.0.14393.47958258a90msvcrt.dll7.0.14393.057899b4740000015000000000000c2c2238801d276e4af7c4e09C:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\msvcrt.dll7f30d656-1847-42be-b94e-0e7c97cb697c
Error: (01/25/2017 08:28:22 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-KRKATBI)
Description: 2766ABDEV.TrelloWebApp_ajdhdj5v2h9vr!App-2147023170
Error: (01/24/2017 08:40:25 AM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
Error: (01/24/2017 08:40:24 AM) (Source: DbxSvc)(User: )
Description: (-2145452013) The system could not find the filter specified.
Error: (01/23/2017 01:14:04 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#
Error: (01/23/2017 12:48:20 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
Error: (01/23/2017 10:18:30 AM) (Source: Application Error)(User: )
Description: RadeonSettings.exe10.1.1.16665844457bQt5Gui.dll5.5.0.0558c6cb7c000041d000000000004fab02a6401d275531b8a8ebaC:\Program Files\AMD\CNext\CNext\RadeonSettings.exeC:\Program Files\AMD\CNext\CNext\Qt5Gui.dll3f23b14e-0fd4-45b1-b3f1-388963a166b6
========================= Devices: ================================
**** End of log ****