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Certificate III in Support Question For Paul Stone

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  Hi Everyone,

                     I am a IT Student I have windows 7 Professional  and my computer Beeps several times on Start up. 

                     

                   Question:-

                   .1.What is the process used to identify the Problem?

                    .2. What is the likely cause of the Problem?

                    .3.What tools could be  used?   What Preventative Maintenance could be used?

                     Possible answers:-

                      answer to question 1:-

                       Using  a step by step approach:-

                       The Process could be Using  the POST Diagnostic tool to check for errors and computer Failures.

                        Turning the computer on.

                        Then Examine the computer system more fully by viewing the system configuration more fully by

                         using the CMOS/BIOS  Shift+F12 key to access The CMOS Tool to determine that the system has detected 

                         its elementary components  for example RAM/HDDs/FDD. Any errors not recognised by the system should 

                         Should reported to the supervising Technical  Support Person.

                          Restore The default factory setting be selecting the right menu.

                          Fixing faults at this level require the case to be open  and must be referred to the authorised Technical 

                           Support Person.

                         Answer to question 2:-

                         What is the likely cause of the problem?

                          Could this be Failure of the hard drive or motherboard  of the computer system.

                          Answer to question 3:-

                          Diagnostic tools include POST/CMOS/BIOS Diagnostic tools.

                         Answer question 3:-

                        Preventative Maintenance could include:-

                         .1.Maintenance of software to detect and correct code and upload and install version updates such as 

                         driver updates and Version updates  and up grading packaged software  and cleaning up a disk removing

                         unwanted programs and data and install patches to fix problem.

                         .2.Protecting the system for Viruses and malware by installing an anti virus program.

                         I am I on the right track?

                        Thank you Community People for your help in advance Paul Stone

                         

                         

                        


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