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I hate Office 365 - Anyone Else???

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I have had absolutely nothing but problems when I try to contact Office 365.  The support number for the US clearly says English speaking Monday - Friday and I call on a Tuesday, and I'm NOT a racist person, but the person on the other end of the line did not speak English.  They could converse with me, but they were almost impossible to understand and could not help me.  Whatever happened to just buying a product, installing it on your computer and being able to use it?  Excel, Word, Outlook, etc. has not changed, just the people that we have to deal with.  IF there was another other product that had Excel, etc. I would use it!

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