I purchased a new laptop in 2011 and all associated m/soft office applications, then my laptop started to 'go wrong' and microsoft tole me that I had to install 8.1; this I did at my expense. Then m/soft contacted me to advise that they were installing windows 10 directly for me, which has to a degree worked with all windows office apps. In the last few months when I have tried to open these apps and use them I am advised that I need to renew a subscription, which I have done previously under great duress as I need these apps to work - at the cost of 5.95 per month only payable by direct debit. WHY?? when I already have all this software but now cannot access it unless I pay again for something I already have/own.
Getting really really hacked off with this as I am trying to apply for jobs.
Today it tells me my email and I do not exist...............................................................
I am all out of ideas and patience...........................................