I have had problems with the OneDrive for Business since the beginning of my Office365 experience. I had a duplication, which a technician (apparently) fixed, but was not able to remove from my laptop.
Recently, my files had began syncing with this mirrored onedrive, which was updating to (apparently) nowhere.
A technician then joined me yesterday to correct this, renaming files, and moving docs around to work out the correct sync. They then explained to delete specific folders to free up space as these were duplicates. At this point we ended the call and i was happy with the process.
10seconds later i realised they had just wiped 9.6GB of data. All of this is related to my business, literally everything, from contracts, marketing, client data, the whole lot. In short ending my business in a heartbeat.
I then spent a total of 4hrs on the phone to microsoft with absolutely no solution, other than an apology and i should contact the technician concerned.
I was also told that there was no complaints department or email address to email, but i could email this technician with my concern.
I have never been so surprised/scared/concerned all in one go in my whole life. The fact that this has happened, or frightening lack of knowledge and compassion shown for the fact that you would have literally closed my business, 11 staff and consequently the loss of my family home.
The fact that i have contacted both and nobody has come back to me is still frightening. The fact that microsoft can do this, makes me wonder how many other people has this happened to with absolutely no redress.
Since then, the recycle bin has been slowly updating with content that i am restoring 20 files at a time. This was empty at the time we were looking yesterdat and the technicians believed everything had completely gone.
So far I have spent 13 hours restoring files manually from the recycle bin, no technician can help, and there is no bulk upload. I am 1/9th of the way through so far!
I am still missing the bulk of data that is a necessity - I have cancelled all meetings this week and fingers crossed that my life is not over due to Piyusha Priyadarshini.
Any ideas to assist or any route at all to complain or redress would be most helpful. So far dealing with Microsoft has drawn a complete blank.