So, we have a Sharepoint-site at company.sharepoint.com where we (company) and our partner (xyz) can collaborate. One of our partners users had registered a (what I assume) private Microsoft account with his work email (*** Email address is removed for privacy ***) which we granted access to your site.
A while ago, xyz got Office 365 which meant that *** Email address is removed for privacy *** now is a valid organizational account. When he now tries to access our site through company.sharepoint.com and get the loginscreen, when he inputs his mailadress, he gets the logo for the xyz-company. He enters his password (I assume his xyz-one) and then gets denied access to our site (Can't find him in the directory).
We've tried to remove him from the site and the Active Directory that we have control over. But when we send him a new invite it seems like the private account is what gets access cause the problems reoccurs.
Is there anyway we can invice the xyz-version of foobar and not the private one?
Any tips?
Best regards,
Jens Backeman