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Motion background

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I use video backgrounds for my church songs. I have no problem PPT plying any video that I use, except that some of times the video just stops plying even when I have it set to play automatically and to loop until stopped. I have done all the trouble shooting steps suggested by the MS page and I am still having the same issue. The computer has more than enough ram and when I am plying the presentation I don't have anything else, not even anti virus running in the background. I would appreciate any suggestions that may help me with this problem.

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