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SharePoint App - Error Message

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Hi guys,

Trying to sign into a users' sharepoint on their new business phone, Galaxy J5 2016, I keep getting this error message and I'm not sure why, he has permission to use the site and it works fine on desktop. I tried the same app on my personal phone (Galaxy S7 Edge) and it signed me in immediately.

Does anyone know what could be causing this please?

Thanks

Jamie


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