Quantcast
Channel: Microsoft Community - Super Fresh
Viewing all articles
Browse latest Browse all 1237235

Microsoft Office 365 installation freezes (freezes computer as well) - Windows 10

$
0
0

I recently upgraded to Windows 10 this past week. I tried installing Office 365 2013 provided from my school using an installer downloaded from Outlook. It runs but gets stuck around different percentages, mainly 53%. After this happens, my computer basically becomes unusable, to the point where I can't even shut it off from the start menu. I can move the mouse but nothing responds. I've also let the installer run for a couple hours even after it gets stuck but nothing happens and my computer is still unusable. I've tried also tried installing using a clean boot but I get the same results. To uninstall I use O15CTRRemove provided by Microsoft to remove Office. I want to add that I've tried installing Office 2016 from *cough* online sources but I still get the same results as before. Office 365 2013 worked before when I had Windows 8 and 8.1 and this is a pretty fresh Windows 10 installation so I'm quite lost as to why the install keeps getting stuck.

My computer is all updated. No third party antivirus, I use Windows Defender.

Here are my computer specs

OS: Windows 10 Education (64-bit)

RAM: 16 GB

Processor: AMD FX(tm)-8120 Eight-Core Processor

Motherboard: GA-990FXA-UD5

Video Card: AMD Radeon HD 7700 Series

Hard disk: MKNSSDCR240GB


Viewing all articles
Browse latest Browse all 1237235

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>