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Webcam not working - USB2.0 HD UVC WebCam

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Hi there,

Up until almost 2 weeks ago now, my built in webcam on my ASUS notebook was working fine. It was the inbuilt USB2.0 HD UVC WebCam.

I was able to use the Camera app, video chat and Skype. Then I noticed when going to video chat that the light that turns on when you're using the webcam would turn off after a minute or so and the webcam wouldn't work at all.

When I open the Camera app a quick pop up message appears. I'm unable to get a screengrab of it as it disappears quickly but I'm sure it says "Something went wrong". When I open up Skype and go into the camera settings, the camera just turns on and off and the preview screen just flickers. I don't understand why this is happening and I'm unable to find any solutions online.

I have tried to check for updates on the driver via Device Manager - it says it is up to date.

Windows Support via Twitter suggested I run the System File Checker to repair corrupted system files and the result of the scan was "Windows Resource Protection did not find any integrity violations"

I was then advised to uninstall the driver and restart my PC so the driver will reinstall on startup - that still didn't fix the issue.

So I'm at a point where I'm not sure on what else to do? Has anyone else had any issues with their webcam with Windows 10? Can someone please advise me on what could possibly be happening or even more so a solution to the issue?

Thank you for your help!

Liz


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