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windows store app not opening in my user account on my laptop (windos10)

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when i click on the windows store icon (on the start tiles screen or from the start menu) the green screen comes up like it is loading but then it disappears back to the desktop!
The problems is with my account only. The other accounts have no problem (including the administrative account and the other user account on my pc/laptop)
Ive searched for help and found a suggestion to run a command called (something like)wsreset.exe which is supposed to reset the windows store but that didnt work either. 
Please help me to fix this.

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