i just got a new Microsoft intel Pentium laptop with windows 10 last month and love all the features. i'm very careful downloading things because I don't want viruses ironically, so I download everything to a flashdrive except my 2 applications and the laptop has worked fine with them. today, after avid use of my laptop, it suddenly froze up with this alert. it says error code 0x8007042c and won't let me exit the page and tells me to contact the number 844-900-0399 and then press 1. it says my System32 .net frame work file is missing due to some harmful virus.
when I run security scans, they find nothing. I tried to end suspicious looking tasks, including one called "browser security alert" or something like that and when I did it shut down and restarted the laptop.
I don't know how I would've gotten a virus and it was working fine about an hour ago until this started. sorry if my description isn't very good, i'm not very tech savvy. I don't know what to do. I just want my laptop fixed and I'm hoping theres a simple solution.
thank you.