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Emails from specific address not showing in any mailbox but can find them using search for sender

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Using Outlook 2010 via Microsoft Exchange.

Emails from a specific address on our demain, *** Email address is removed for privacy ***, do not show up in inbox, junk mail, or any other mailbox.  However, when we click TRY SEARCHING AGAIN IN ALL MAIL ITEMS, emails from that address show up.  So they must be going somewhere.

There are no Rules on the recipient's Outlook of any kind.  The sending address has been added to the Safe Senders list.

I reset the View for all mailboxes, changed view from Compact to Single.

Most recently, I tried creating the first rule so that all of the emails coming from the *** Email address is removed for privacy *** address go to a specific folder.

But when new emails from that address come, they do not show anywhere, and the only way we have to find them is to do the search in all mail items function again.

Is there perhaps a hidden folder these emails go to, and if so, how to I make it unhidden?

No other emails, from any other source, are invisible like this when they arrive.

What can I do?

Zane


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