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office will not re-install after error closed office.

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Windows 10 with office home and student 2016. Word closed due to some sort of error. Tried all the normal 'fix this fault' went into programs>change program>on-line fix. This did not work, error code 30015-11 on re-installing. Tied this several times with restarts. Asked Microsoft help, he did remote access and tried the above again, after 1 hour or so gave up. The office program was then removed completely and reinstalled. But on install the same error code and could not complete.  So it appears not to be the office program but windows 10 fault??? I do not know what to try now. This is a new pc with new windows 10. Anybody know what is the cause of this??? I now have no office which i have paid good money for.

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