Hello, I have a HP Pavilion g7 laptop with windows 8.
I recently tried to cut and paste one folder (title example "folder A") from "My Pictures" to an external hard drive which failed to work. "folder A" also failed to delete.
When trying to open "folder A" my entire laptop freezes and becomes unresponsive, leaving the power button as the only option of shutting down the laptop.
All the photo files within "folder A" appear in Windows 8 "slide-screen" style search facility, when hovering the pointer over the thumbnails they are still showing as being located in “folder A” and when right clicking on a photo thumbnail “Open file location”,
the laptop freezes and becomes unresponsive again.
The photo files are seemingly still there but only thumbnails can be seen in the aforementioned search facility andnot in the folder itself, as attempting to open “My Pictures” > “Folder A” it just totally crashes. Plus, when trying to delete “folder A” it says “Discovering 0 bytes” in “folder A”. I also did a “System Refresh” and that changed a lot of
my settings (had to download Norton & Word again) but the situation with “My Pictures” and mainly “folder A” is still occurring - slow, freezes/unresponsive/photo files not able to be accurately accessed.
I would like to be able to open “My Pictures” and mainly “folder A” without my laptop crashing, with all photo files inside.
Any suggestions on how to resolve this issue, and make my laptop run smoothly again without freezing when opening “My Pictures” would be very much appreciated.
Thank you.