Hi all,
I wish to install KB3185319 to update IE from 11.0.20 to 11.0.35. When I try to run this update I get the error message that the update is not applicable to my computer.
I noticed Internet Explorer 11 is not listed in the "View installed updates" list. Also Internet Explorer 11 was not enabled in "Turn Windows features on or off" and when I checked the box and saved the settings, nothing happened. The box was just unchecked
again. Eventually I managed to check the box by enabling other features. Still nothing has changed.
Either way, I'm not able to uninstall IE11 the normal way since the update is not shown, I've removed IE11 by the following command:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
Doing this removed IE11, but also IE8. I was not able to start IE at all and neither was able to install IE11 using the offline installer since the installer stopped working in the middle of the process. I restored a backup to roll
back.
I noticed not all prerequisites for IE11 are installed on my computer, I'm missing KB2731771 and KB2533623, when I try to install these I get the same error message. The update is not applicable to this computer.
The IE11_main log is not showing anything, also I do not thing the WindowsUpdate log is showing anything usefull, maybe you could decide that?
2017-01-31 16:41:11:167 1152 130c Misc =========== Logging initialized (build: 7.6.7601.19161, tz: +0100) ===========
2017-01-31 16:41:11:167 1152 130c Misc = Process: C:\windows\system32\wusa.exe
2017-01-31 16:41:11:167 1152 130c Misc = Module: C:\Windows\system32\wuapi.dll
2017-01-31 16:41:11:136 1152 130c COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2017-01-31 16:41:11:167 1152 130c COMAPI - ServiceName = Windows Update Standalone Installer
2017-01-31 16:41:11:167 1152 130c COMAPI - ScanFileLocation = C:\bebd79b77c4db4480358074498e010\wsusscan.cab
2017-01-31 16:41:11:183 372 1510 Misc Validating signature for C:\windows\SoftwareDistribution\ScanFile\ec289120-0a83-47b2-9763-86742c470304\Source.cab with dwProvFlags 0x00000080:
2017-01-31 16:41:11:495 372 1510 Misc Microsoft signed: Yes
2017-01-31 16:41:11:682 372 1510 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2017-01-31 16:41:11:682 1152 130c COMAPI - Added scan package service, ServiceID = {EC289120-0A83-47B2-9763-86742C470304} Third party service
2017-01-31 16:41:11:682 1152 130c COMAPI -------------
2017-01-31 16:41:11:682 1152 130c COMAPI -- START -- COMAPI: Search [ClientId = wusa]
2017-01-31 16:41:11:682 1152 130c COMAPI ---------
2017-01-31 16:41:11:698 1152 130c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
2017-01-31 16:41:11:698 372 fc8 Agent *************
2017-01-31 16:41:11:698 372 fc8 Agent ** START ** Agent: Finding updates [CallerId = wusa]
2017-01-31 16:41:11:698 372 fc8 Agent *********
2017-01-31 16:41:11:698 372 fc8 Agent * Online = Yes; Ignore download priority = No
2017-01-31 16:41:11:698 372 fc8 Agent * Criteria = "DeploymentAction='Installation'"
2017-01-31 16:41:11:698 372 fc8 Agent * ServiceID = {EC289120-0A83-47B2-9763-86742C470304} Third party service
2017-01-31 16:41:11:698 372 fc8 Agent * Search Scope = {Machine}
2017-01-31 16:41:11:994 372 fc8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2017-01-31 16:41:11:994 372 fc8 PT + Offline serviceId = {EC289120-0A83-47B2-9763-86742C470304}
2017-01-31 16:41:11:994 372 fc8 PT WARNING: Cached cookie has expired or new PID is available
2017-01-31 16:41:14:802 372 fc8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2017-01-31 16:41:14:802 372 fc8 PT + Offline serviceId = {EC289120-0A83-47B2-9763-86742C470304}
2017-01-31 16:41:14:927 372 fc8 Agent * Found 0 updates and 58 categories in search; evaluated appl. rules of 127 out of 368 deployed entities
2017-01-31 16:41:14:927 372 fc8 Agent *********
2017-01-31 16:41:14:927 372 fc8 Agent ** END ** Agent: Finding updates [CallerId = wusa]
2017-01-31 16:41:14:927 372 fc8 Agent *************
2017-01-31 16:41:14:942 1152 8b8 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = wusa]
2017-01-31 16:41:14:958 1152 8b8 COMAPI - Updates found = 0
2017-01-31 16:41:14:958 1152 8b8 COMAPI ---------
2017-01-31 16:41:14:958 1152 8b8 COMAPI -- END -- COMAPI: Search [ClientId = wusa]
2017-01-31 16:41:14:958 1152 8b8 COMAPI -------------
2017-01-31 16:41:15:956 1152 130c COMAPI ----------- COMAPI: IUpdateServiceManager::RemoveService -----------
2017-01-31 16:41:15:956 1152 130c COMAPI - ServiceId = {ec289120-0a83-47b2-9763-86742c470304}
2017-01-31 16:41:16:050 1152 130c COMAPI IUpdateService removing volatile scan package service, serviceID = {EC289120-0A83-47B2-9763-86742C470304}
2017-01-31 16:41:16:050 372 9ec Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
2017-01-31 16:41:16:050 1152 130c COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
Please note that all of this happens on a domain, Windows updates are disabled by default. I've tried running the 550MB hotfix (lost its KB number somewhere), this showed no errors in the checksur log.
There are many other things I've tried and will try to list them here asap.
Meanwhile, do you have any clues of what could be the cause and fix?