hello everyone
I have bought Lenovo Laptop G50 1 year ago, and I got a problem recently, my Laptop keeps crashing almost time while I'm
browsing the internet and watching videos. so I did all the tips on the Internet:
1- I updated all the Drivers.
2 I refreshed the system.
3- Deleted all the programs that I have installed recently
so I don't know what to do anymore, and I don't know if its hardware or software problem.
this is the Dumpfile that i got after every crash:
Unknown bugcheck code (a0000001) Unknown bugcheck description Arguments: Arg1: 0000000000000005 Arg2: 0000000000000000 Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT BUGCHECK_STR: 0xA0000001 PROCESS_NAME: mcshield.exe CURRENT_IRQL: 7 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff802419c6aa0 STACK_TEXT: fffff802`43322b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx STACK_COMMAND: kb SYMBOL_NAME: ANALYSIS_INCONCLUSIVE FOLLOWUP_NAME: MachineOwner MODULE_NAME: Unknown_Module IMAGE_NAME: Unknown_Image DEBUG_FLR_IMAGE_TIMESTAMP: 0 BUCKET_ID: ZEROED_STACK Followup: MachineOwne
hope someone help me